Refund & Cancellation Policy | SteelConnect

This Refund & Cancellation Policy applies to all paid subscriptions and services purchased on the SteelConnect platform (“Platform”), operated by Metalyx Technologies LLP (“Company”, “we”, “us”). By subscribing to a paid plan you agree to this policy.

1. Nature of our service

SteelConnect provides digital software services — AI cost estimation, an online marketplace, and cloud-based Project Rooms. Access is delivered electronically and activated immediately after successful payment. There is no physical product and therefore no shipping or physical delivery involved.

2. Subscriptions & billing

Paid plans are billed in advance for the chosen billing period (monthly or yearly).
Prices are shown on our pricing pages. Indian customers are billed in INR (₹) via Razorpay; the exact amount and any applicable GST appear on the invoice issued for every payment.
Our plans are one-time payments for a fixed period — they do not auto-charge or auto-renew. You are never billed again unless you actively renew.

3. Cancel anytime — keep full access until your period ends

You can cancel any subscription at any time from your account (Plans & Billing → your current plan → Cancel). When you cancel, you keep full access to all the features of your plan until the end of the billing period you have already paid for — your paid time is never cut short.

Cancelling simply turns off renewal. You continue to enjoy the complete paid service for the remainder of your current month or year.
At the end of that period the account moves to the Free plan. Your existing files and data remain safe and viewable within Free-plan limits.
Our plans do not auto-renew, so you are never charged again after cancelling — no further action is needed.

4. Refunds

Because you retain full use of the paid service for the entire period you paid for (even after cancelling mid-period), fees already paid for the current period are non-refundable. We do, however, issue a full refund in these cases:

Duplicate or erroneous charge — if you were charged more than once for the same subscription, or charged in error, the extra amount is refunded in full.
Service not delivered due to our fault — if a paid feature could not be provided because of a verified fault on our side and we are unable to resolve it, we refund the affected payment.
Failed pay-per-use estimate — for a one-time paid AI estimate, if the estimate fails to generate due to a system error on our side and cannot be reprocessed, that payment is refunded.

Approved refunds are issued to your original payment method and are typically processed within 5–7 business days; the time for the amount to reflect depends on your bank or card issuer.

5. How to cancel or request a refund

To cancel, use the in-app Cancel button (Plans & Billing → Cancel) — it takes effect immediately and keeps your access to the period end. For a refund under the cases above, email billing@steelconnectapp.com from your registered email within 7 days of the charge, with your plan and payment date. We aim to respond within 2 business days.

6. Changes to this policy

We may update this policy from time to time. The current version is always available at this page. Material changes will be communicated to active subscribers by email.

7. Contact us

Metalyx Technologies LLP
Kochi (Cochin), Kerala, India
Billing: billing@steelconnectapp.com · Support: support@steelconnectapp.com
GSTIN: 32ACHFM8018P1ZT